Looplet Analytics

Access Loop Analytics

Access Loop Analytics in three ways:

1. From the Dashboard Sidebar, select Analytics to see the analytics overview for all your Loops at once. Select a particular Loop to view detailed analytics for that Loop.
2. From the Looplet Dashboard, click the View Analytics icon on any Loop to see detailed analytics for that Loop.
3. From a Loop Detail Page, select the Analytics button to view detailed analytics for that Loop.

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Analytics Dashboard

Overview of all Loops

The main Analytics Dashboard provides a snapshot of how all your Loops are performing.

1. The total number of Loops in this account.
2. The total number of hearts sent to all of your Loops.
3. The total number of Loop views all of your Loops have received.
4. The total number of chat sessions across all of your Loops.
5. The total number of messages your group members have sent in the chatbot across all of your Loops.
6. The total number of files across all your Loops.
7. The total number of notes across all your Loops, including active and inactive notes.
8. Search for a Loop by Loop Code.
9. Customize which columns are shown in the Loop table
10. Sort your Loops by column. Click the up/down arrows next to the column name to sort by that column.
11. Click Details in any Loop row to view detailed analytics for that Loop.

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Detailed Analytics by Loop

The detailed analytics page shows information specific to a Loop.

Top section: overall statistics

This is the same information shown on the overview of all Loops.

1. Shows the total number of hearts sent to this Loop.
2. The number of Loop views your Loop has to date.
3. The number of chat sessions your Loop has to date.
   • A single session belongs to one unique user and includes all activity until that user closes the Loop (closes the tab, closes the browser window, or switches to a new Loop).
   • If the user leaves the Loop page but does not close it, then the same session will resume the next time the user visits the page.
4. The total number of messages your group members have sent in the Loop chatbot to date.
5. The number of files you have uploaded or created in the Loop.
6. The number of notes in the Loop. This includes active and inactive notes.

Bottom section: chat history

You can see all the messages your group has sent in the chatbot.

1. Search for keywords or phrases to show only messages with those themes.
2. Customize which columns are shown in the Chat Messages table, including language and Session ID.
3. The response rating provided by the person asking the question.
   • This is useful to see what questions that chatbot answers well and what questions it might need clearer documentation for.
   • Note that people rarely rate responses.
4. Click on a chat message to view it in context. See the chatbot response and any previous or later messages and responses.